20 results found
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Terrible service
Opened a service ticket back in October. No show yet No calls from local coordinator. Rudeness from support staff when called. Utter waste of time
29 votesDear David,
Apologizes for the delay,We have escalated your concern the site community manager to check and assist you at the earliest.
Kind regards
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Their Concept of service is a Joke
Picture this: We call for A/C Maintenance. Everything runs smoothly. Appointment is done, they show up, perform maintenance and Charge the not forgettable fee of 250+ AED. This doesn't work (the unit conitnues dripping). We call again for a follow-up service and they show up whenever they want (not calling in advance for an appointment) and coming up with an additional repair that costs 700+ AED (I wonder how didn't they figure this one out when they came for the first service?). They call one day at midnight and ask if they can show up and perform the work (Hilariuous!…
15 votesDear Mr. Ricardo, please can you help us with your location so that we can pull up the job request and address your complaint.
Thanks & Regards, Roshani -
Cannot Make Contact With You
Guys,
I attempted to register but was informed that I was not authorized to use the portal or register. All I wanted was a quotation for villa maintenance. I guess you guys don't want business.12 votesDear Kevin Barry,
You can surely be registered on to the community portal and purchase any service.
Could you please provide the location or you can call us on 800-67587 to assist you anytime.
Kinds regards
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Extremely poor work done for cieling fixing
The cieling fixed today is uneven and cracks are visible with uneven bumps and marked. Couldn’t expect this is mplus work. Pathetic !!!
Flat 2016, Tanaro Tower, The Greens4 votesDear Customer,
Apologies for the inconvenience causes on this job.
This is already escalated to the site coordinator and community Manager.
For further assistance you call us on 800-67587
Regards,
MPLUS+ Helpdesk -
1 vote
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General Maintainance for small villa (AD)
Dear Maintanance;
i have villa in hydra village (AD) with 2 bedroom, and i want to check with you if you have a yearly maintainance contract for villa
if yes can you send to me the proposal of the your service with the priceBest Regards
shaima1 voteDear Shaima, thank you for your interest in MPlus. In order to better understand your requirement, kindly provide us with your contact number. We would also need to carry out site inspection in order provide you with the quote. Thanks & Regards, Roshani
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Hi Sir I will be ready for fixation on 19 march.According to your previous quotation , complete insulation is necessary.
Could you cancel new quotation? Because complete insulation have to be done and there nothing to do more.
1 vote -
Disappointment AGAIN
I believe I should discontinue my monthly plan with your company as I never receive any feedback from your company on the bookings / queries / appointments !! It seems either you are short of staff that cannot handle the concerns or do not care about Clients !!
1 vote -
Bad service
I did not wait for you , I got someone who fix it and noted that the filter was never cleaned as you were supposed to do in your contract
Once again you prove that we should not rely on your service1 vote -
1 vote
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Quote
Staff need to read the details of requests fully. I have asked for decorating and the team have not read my request fully where I have asked them to contact my property manager to gain entry.
1 vote -
AC IS STILL NOT COOLING PROPERLY
3 visits so far and the AC is still not cooling! You changed the parts and I paid 1550 Dirhams and yet the problem is still there.
You're unable to fix the problem, so I claim my money back!
1 voteDear Shirin.
Apologise for the inconvenience caused.
we have raised a warranty fix for the ac and the ref# JOB-00842209.
Thank you
MPLUS+ -
ac problem
Hi My name Is Hitesh. can i call me soon us possible i want to fix ac in my apartment,
Thank you 0558983560
1 voteDear Mr Hitesh,
As per our conversation, we have created your online account.
As per your request, we will call you back after 12.00pm.
Thank you
MPLUS+ -
Complain about service team
Mplus team left open water tab on my roof after finishing maintenance work with my AC.
Water was leaking on the rooftop over 5 hours and water pump running continuously.
I expecting 50% discount for next Mplus service in my villa.
Regards.
Marek Beker
Villa 8 Street 14 Springs 21 voteDear Beker,
Apologise for the inconvenience caused to you by the team. we have forwarded your complaint to the community manager for the solution.
Thank you
MPLUS+ -
Faulty Spares
Your company has been attending to My AC since Oct last year and i still don't have a functioning AC, and have to call your team every two months as something or the other goes wrong. You guys don;t forget the call out charges but are interested in doing the job properly. You have replaced the compressor of the AC in June 2015 with a "NEW" one but now in August it has broken down and your team says need to replace the compressor and charge me for it. I feel you guys are a big rip off
1 voteDear Mr Pinto,
Apologise for the inconvenience caused to you. As the technical supervisor, he will visit today between 2.30 – 3.00 pm to check the cause of the failure.
Thank you
MPLUS+ -
Get it right the first time
I am writing to express my disappointment in your air con maintenance team.
I called up for them to check my air con which was not cold and the team came to check it out last Tuesday- 11 August. They said it just needed to be cleaned. Air con was still not cold but thought to wait it out and let it run a little as the villa had been empty for a couple of weeks.
Called again and team came on Saturday, 15 August and told me that the compressor and several other parts needed fixing.
- Surely if they…
1 voteDear Ms. Kang, please accept my sincere apologies for the inconvenience and time lapse that has occurred in order to solve your problem. I have escalated this to the site manager already and anticipating quick resolution. You’ll shortly receive a call from the coordination team to fix this issue permanently. Thanks & Regards, Roshani
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Just be helpful
At 1am I logged on. In desperation I created a new account.
I had 5 emails from you this am.
One saying request logged.
One saying you have an account already
One saying request cancelled
One saying log in with your original account
Why isn't there one saying
Don't worry we will log you in and someone will be there today!!1 vote -
I accept the quotation. I want to fix it as soon as possible.
I want to make an appointment to fix it.
1 voteDear Choi.
Apologizes for the delay.
We checked with the site coordinator and confirmed that your appointment is booked on 04/08/2015.
Thank you
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1 vote
Dear Haghighi,
Apologizes for the inconvenience caused.
This has been informed to the site coordinator and the job has been started today.
Thank you.
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APPOINTMENT TIMINGS??????
Why do MPlus agree a time of 12-4pm to come to your house for repairs when the Municipality does not allow them to come between 12-3pm. Surely your customers should be aware of this instead of waiting at home for someone who will never arrive before 3pm. Also, why do MPlus totally ignore the feedback they ask for??????? I have written on this portal many times but never had the courtesy of a reply..................
1 voteDear Michelle McCrossan,
Apologizes for the inconvenience caused .
We have informed the site team to re-check and assist back.
Appointment is booked today for supervisor visit and later the team will attend.
For further assistance please call us on 800-67587 to assist you
Thank you
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