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11 results found

  1. Extremely poor work done for cieling fixing

    The cieling fixed today is uneven and cracks are visible with uneven bumps and marked. Couldn’t expect this is mplus work. Pathetic !!!
    Flat 2016, Tanaro Tower, The Greens

    4 votes
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  2. Terrible service

    Opened a service ticket back in October. No show yet No calls from local coordinator. Rudeness from support staff when called. Utter waste of time

    29 votes
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  3. AC IS STILL NOT COOLING PROPERLY

    3 visits so far and the AC is still not cooling! You changed the parts and I paid 1550 Dirhams and yet the problem is still there.

    You're unable to fix the problem, so I claim my money back!

    1 vote
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  4. Complain about service team

    Mplus team left open water tab on my roof after finishing maintenance work with my AC.
    Water was leaking on the rooftop over 5 hours and water pump running continuously.
    I expecting 50% discount for next Mplus service in my villa.
    Regards.
    Marek Beker
    Villa 8 Street 14 Springs 2

    1 vote
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  5. Faulty Spares

    Your company has been attending to My AC since Oct last year and i still don't have a functioning AC, and have to call your team every two months as something or the other goes wrong. You guys don;t forget the call out charges but are interested in doing the job properly. You have replaced the compressor of the AC in June 2015 with a "NEW" one but now in August it has broken down and your team says need to replace the compressor and charge me for it. I feel you guys are a big rip off

    1 vote
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  6. Get it right the first time

    I am writing to express my disappointment in your air con maintenance team.

    I called up for them to check my air con which was not cold and the team came to check it out last Tuesday- 11 August. They said it just needed to be cleaned. Air con was still not cold but thought to wait it out and let it run a little as the villa had been empty for a couple of weeks.

    Called again and team came on Saturday, 15 August and told me that the compressor and several other parts needed fixing.

    1. Surely if they…
    1 vote
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    under review  ·  AdminMPLUS Helpdesk (Customer Service Centre, Mplus+ maintenance and more) responded

    Dear Ms. Kang, please accept my sincere apologies for the inconvenience and time lapse that has occurred in order to solve your problem. I have escalated this to the site manager already and anticipating quick resolution. You’ll shortly receive a call from the coordination team to fix this issue permanently. Thanks & Regards, Roshani

  7. Just be helpful

    At 1am I logged on. In desperation I created a new account.
    I had 5 emails from you this am.
    One saying request logged.
    One saying you have an account already
    One saying request cancelled
    One saying log in with your original account
    Why isn't there one saying
    Don't worry we will log you in and someone will be there today!!

    1 vote
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    planned  ·  0 comments  ·  Existing Services  ·  Admin →
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  8. I accept the quotation. I want to fix it as soon as possible.

    I want to make an appointment to fix it.

    1 vote
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  9. very congisted site

    1 vote
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  10. APPOINTMENT TIMINGS??????

    Why do MPlus agree a time of 12-4pm to come to your house for repairs when the Municipality does not allow them to come between 12-3pm. Surely your customers should be aware of this instead of waiting at home for someone who will never arrive before 3pm. Also, why do MPlus totally ignore the feedback they ask for??????? I have written on this portal many times but never had the courtesy of a reply..................

    1 vote
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  11. Their Concept of service is a Joke

    Picture this: We call for A/C Maintenance. Everything runs smoothly. Appointment is done, they show up, perform maintenance and Charge the not forgettable fee of 250+ AED. This doesn't work (the unit conitnues dripping). We call again for a follow-up service and they show up whenever they want (not calling in advance for an appointment) and coming up with an additional repair that costs 700+ AED (I wonder how didn't they figure this one out when they came for the first service?). They call one day at midnight and ask if they can show up and perform the work (Hilariuous!…

    15 votes
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